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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bonnie Breer

April 25, 2025

5  out of  5
rating by Bonnie Breer
"Sara was very helpful. Answered All my questions and made sure I understood. I’m glad to have her!"
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Syeed Macklin

April 22, 2025

5  out of  5
rating by Syeed Macklin
"Legit place !!!!! Was very helpful"
We responded:
"Hi Syeed, thank you for leaving us a review. Glad we were able to get you covered! "
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Summer Rain

April 18, 2025

5  out of  5
rating by Summer Rain
"Very kind and very helpful."
We responded:
"Hi Summer, thanks for the feedback. We are happy to help and glad to have you! "
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Fern Farmer

April 16, 2025

5  out of  5
rating by Fern Farmer
"After looking for a new car insurance company, Sara Qureshi was the only one that came back with a quote, NOT just an e-mail or a phone call. And when I called, I got Will Crandall who impressed me with what State Farm could offer, AND he happened to be from Rochester, NY (a town 30 miles from Sodus, NY where I grew up). I was sold immediately."
We responded:
"Hi Fern, thank you for the kind remarks and your feedback. It has been a pleasure helping you save money on your auto insurance. Welcome to the Will Crandall State Farm Family!!"
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Paul Escobosa

April 11, 2025

5  out of  5
rating by Paul Escobosa
"William is great. Very clear and understandable. I recieved comfortable prices and without a hassle. Thank you for your help."
We responded:
"Hey Paul, thank you for your feedback. Happy we made it easy for you. Welcome to the Will Crandall State Farm Family! "
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Allura Austin

April 10, 2025

5  out of  5
rating by Allura Austin
"William was super helpful and made sure to check up on what we were planning to do for our insurance. It was short, sweet and to the point he did not try to sell us on things that we didn't need. Overall was a good experience."
We responded:
"Hi Allura, thanks for your feedback! Welcome to the Will Crandall State Farm Family!"
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Pauline Robertson

April 10, 2025

5  out of  5
rating by Pauline Robertson
"I had a very good experience with my new agent who seemed genuinely concerned about my particular coverage needs. He explained everything very clearly and was pleasant and very helpful"
We responded:
"HI Pauline. Glad everything went well. Thank you for your feedback. Welcome to the Will Crandall State Farm Family! "
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Pete Harris

April 3, 2025

5  out of  5
rating by Pete Harris
"The people were friendly and they answered every question I had I recommend friends and family to State Farm Insurance. They're truly professionals."
We responded:
"Hi Pete, thank you for leaving feedback about your experience. I am glad everything went well, and we are happy to have you guys. Welcome to the Will Crandall State Farm Family! "
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Richard Chesney

March 26, 2025

5  out of  5
rating by Richard Chesney
"The best experience I have ever had with an insurance professional in my entire life"
We responded:
"Hi Richard, thank you so much for the review. We are happy to help with your insurance. It has been a pleasure working with you. Welcome to the Will Crandall State Farm Family! "
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Sandra Baker

March 26, 2025

5  out of  5
rating by Sandra Baker
"Excellent customer service. Very helpful and polite helping me get insured with a much better rate than I had with my previous insurance company, which I have been with for many years Excellent customer service I recommend giving them a call! You will not be put on hold or transferred and they will get you all set up! You won’t be disappointed"
We responded:
"Hi Sandra, thank you for leaving us such a great detailed review! Glad everything went well and that we were able to save you so much on your auto insurance! Welcome to the Will Crandall State Farm Family!"
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Aideen O'donoghue

March 24, 2025

5  out of  5
rating by Aideen O'donoghue
"I could not be happier with my decision to switch to State Farm for my auto insurance. Cameron Forrester helped me every step of the way and made the process super simple. I am so grateful for Cameron and his guidance throughout this process!!"
We responded:
"Hi Aideen. Thank you for leaving us feedback. We are happy that the process was simple and that we were able to help you save money on your auto insurance. Welcome to the Will Crandall State Farm Fam!! "
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Amber Dusik

March 12, 2025

5  out of  5
rating by Amber Dusik
"Excellent service. Had me all set up in just minutes and saved me half what I was paying. !!!"
We responded:
"Hi Amber, thanks for the feedback. We are glad we were able to help save you some money on your car insurance! Welcome to the Will Crandall State Farm Family!! "
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Dennis Greer

March 11, 2025

5  out of  5
rating by Dennis Greer
"Will Crandall is a great state farm rep, worked hard for me, got me a good rate"
We responded:
"Hey Dennis, thanks for leaving us such a great review. We appreciate your business and plan to keep you happy for a very long time!"
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William Wilcox

March 10, 2025

5  out of  5
rating by William Wilcox
"Well, I was searching online for new insurance cause mine doubled with my new car and I got a lot of quotes for other companies, but none of them could save me the money that State Farm did and it was really quick really easy and now I’m all set with State Farm. I’m happy again."
We responded:
"Hi William, Thank you for the feedback! "
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Francisco Hernandez

March 5, 2025

1  out of  5
rating by Francisco Hernandez
"Way more expensive that what I pay with Liberty Mutual, and they dont stop calling after I rejected"
We responded:
"Hi Francisco, I apologize but I think there was a misunderstanding. We just received a quote request from you a couple hours ago, we called once and spoke with you then closed out the request after our conversation. When you request a quote online, the quote request is often sent to more than one agent so it's likely the other calls came from other insurance companies. "
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Taylor Wolfanger

March 4, 2025

5  out of  5
rating by Taylor Wolfanger
"was amazing all around. thankful he helped me!!"
We responded:
"Hey Taylor, thank you for leaving feedback about your experience with us. I'm happy we were able to help save you money on your auto insurance. Congrats on your new ride! "
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Becky Everts

February 27, 2025

5  out of  5
rating by Becky Everts
"He was thorough and explained what all I needed got me discounts for bundling auto and renters insurance and very helpful and kind."
We responded:
"Hi Becky, I am happy we were able to save you some money on your Auto Insurance and renters insurance. Welcome to the Will Crandall State Farm Family!! "
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C. H.

February 14, 2025

5  out of  5
rating by C. H.
"It’s very nice to have with State Farm for Home owners Insurance and vehicles too"
We responded:
"Thank you for leaving feedback. Happy we were able to help you out!"
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Paige bub

February 7, 2025

5  out of  5
rating by Paige bub
"He taught and walked me through every process and explained in ways i understood. He worked hard to get me the best quote that would fit into my budget and didnt pressure me into making a decision being new to all this he made it easy! I appreciate the time and knowledge !"
We responded:
"Hey Paige, thank you for leaving us a review!! I'm glad we were able to save you money on your auto insurance and get you the coverage you need. Welcome to the Will Crandall State Farm Family"
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Nadene Macintosh

February 7, 2025

5  out of  5
rating by Nadene Macintosh
"Super helpful and friendly."
We responded:
"Hey Nadene, thank you for the Feedback. We look forward to taking great care of you! Welcome to the Will Crandall State Farm Family!"
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Bill DeLorenzo

February 6, 2025

5  out of  5
rating by Bill DeLorenzo
"I’m just sorry there are only 5 stars. Will and his agency are an easy 10. The easiest and yet most thoroughly detailed transition I have ever experienced in all my years dealing with insurance agents/agencies. Best decision thanks to Will’s genuinely easy personality. I will recommend William Crandall State Farm Agency to all……. Thank you Will, it was truly a pleasure meeting you and now doing business with your company. Sincerely, Bill DeLorenzo"
We responded:
"Hey Bill, thank you so much for leaving us your feedback. I had a great time chatting with you yesterday. Welcome to the Will Crandall State Farm Family!"
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Genevieve

February 4, 2025

5  out of  5
rating by Genevieve
"My husband and I were referred to Will and his team by a friend, and we couldn't be more pleased. With our previous agent, it was hard to get in touch and have questions answered (and that was in our local rural area, not with a major corporate institution). We also found out we were underinsured, and Will showed us some options to get our homeowners' insurance in better shape while still offering a competitive rate. His office is responsive, warm, and friendly, and being able to call, text, and email is super convenient. We feel fortunate to be working with State Farm and Will's team!"
We responded:
"Hi Genevieve! Thank you so much for that detailed review. It really has been such a pleasure to work with you and your husband. I'm really glad we were able to help you guys out and we plan to take good care of you for a long time! Welcome to the Will Crandall State Farm Fam! "
Profile photo of Tina “Tee” Rodriguez

Tina “Tee” Rodriguez

January 22, 2025

5  out of  5
rating by Tina “Tee” Rodriguez
"William has been a BIG help with finding the right coverage for my car. Im very picky on what i want to pay for my car and william helped me by answering my concerns. Thank you so much State Farm!!!"
We responded:
"Thank you Tiyana! It has been a pleasure working with you and we look forward to a long relationship! Welcome to the Fam!"
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Lauren Wetzelberg

January 21, 2025

5  out of  5
rating by Lauren Wetzelberg
"I’m so grateful to have found the William Crandall State Farm Agency. Their 5-star rating got my attention in the first place and now that would be my review as well. Changing insurance providers can be a difficult and time-consuming process. They made the process of replacing policies as easy as possible, looking for all of the best ways to get the coverages I needed at the best prices available. My previous experience was with a company whose service was only through an 800 number where you never spoke with the same person twice and the information given was always changing. It makes such a difference having the personalized service of this local agency. I know I can call whenever I have any questions or concerns and get help immediately. Everyone there is so dedicated to their customers and it shows in the patient attention they pay to their needs. I look forward to a long relationship with State Farm and William Crandall."
We responded:
"Aww, thank you Lauren! We appreciate that so much. I have really enjoyed our conversations, and we are happy to have you! "
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Charmone Lloyd

January 17, 2025

5  out of  5
rating by Charmone Lloyd
"My experience was amazing and I knew what my choices were and what I needed for coverage. Everything was explained to me to where I could understand. This experience was almost too good to be true. This was absolutely amazing experience. I would recommend others to join State Farm family!! Thank you again. Cameron and William were both great assets to me becoming a member for home and auto insurance. Thank you again!!!"
We responded:
"Hi Charmone, it was a such pleasure working with you and helping you save money on your Home and Auto insurance. Welcome to the Will Crandall State Farm Family! "